Shipping Policy
- Shipment processing time: All orders are processed within 24Hrs. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
- Shipping rates & delivery estimates: Shipping charges for your order will be calculated and displayed at checkout.
- Shipment to addresses within Kenya: Firewall Solutions Kenya ships to addresses within the Kenyan addresses.
- Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
- Customs, Duties, and Taxes: Firewall Solutions Kenya is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
- Damages: Firewall Solutions Kenya is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
- International Shipping Policy: On special orders.
- Returns Policy: Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
