📜 Terms & Conditions

✅ 1. Acceptance of Terms

By accessing, browsing, or purchasing from Firewall Solutions Kenya, you agree to be bound by these Terms & Conditions and all applicable laws and regulations. If you do not agree, please refrain from using our services.

These Terms may be updated from time to time, and continued use constitutes your acceptance of any revised terms.

🛍️ 2. Products & Services

We offer a range of tech products, accessories, and solutions. All products listed on our site are subject to availability, and we reserve the right to:

  • Limit quantities

  • Refuse service

  • Discontinue or modify products at any time without prior notice

We strive for accuracy in product descriptions and pricing, but errors may occur. We reserve the right to correct such errors and cancel any affected orders.

💳 3. Orders & Payments

a. Placing an Order

Once you place an order, you will receive a confirmation email. However, this does not signify acceptance. We may cancel an order due to:

  • Product unavailability

  • Pricing errors

  • Payment issues

  • Suspected fraud

b. Payment Methods

We accept various secure payment methods, including:

  • M-Pesa

  • Debit/Credit cards

  • Bank transfer

All payments must be completed in full before order dispatch unless otherwise agreed.

🚚 4. Shipping & Delivery

  • Shipping timelines vary by product and location

  • Deliveries are made during working days (Mon–Sat, excluding holidays)

  • We are not liable for delays caused by courier services or unforeseen circumstances

Shipping fees are non-refundable unless due to our error.

🔁 5. Returns & Refunds

Refer to our Return & Refund Policy for details on:

  • 7-day replacement eligibility

  • Non-returnable items (e.g., opened software, damaged accessories)

  • Return shipping responsibilities

  • Refund timelines and conditions

🔐 6. Privacy & Data Use

Your use of our platform is also governed by our Privacy Policy. We respect your personal data and process it in compliance with the Kenya Data Protection Act, 2019.

🚫 7. Restrictions on Use

You agree not to:

  • Use the site for any unlawful or fraudulent purpose

  • Attempt to interfere with our systems or network

  • Copy, reproduce, or sell any part of the website without written consent

  • Misrepresent your identity or payment information

Violation may result in suspension of service or legal action.

💡 8. Intellectual Property

All content on our website—including logos, images, designs, product names, and written material—is the intellectual property of Firewall Solutions Kenya or its licensors.

Unauthorized use or reproduction is strictly prohibited.

⚖️ 9. Limitation of Liability

To the maximum extent permitted by Kenyan law:

  • We shall not be liable for any indirect, incidental, or consequential damages

  • Our liability shall not exceed the amount paid for the product or service in question

  • All warranties, expressed or implied, are disclaimed except as explicitly stated

📍 10. Governing Law

These Terms & Conditions are governed by the laws of Kenya. Any disputes will be subject to the jurisdiction of the courts of Kenya.

📞 11. Contact Information

If you have any questions or concerns regarding these Terms, please contact us: